Refund and Returns Policy

Last updated: [Date]

Thank you for shopping at Prime Gadget BD. We appreciate your trust in us and are committed to providing you with high-quality products. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or receipt is required for all returns.

• Return Period: You have [X days] from the date of receipt to initiate a return. After this period, we are unable to offer a refund or exchange.

• Non-Returnable Items: Some items cannot be returned, including:

  • Perishable goods
  • Customized products
  • Digital downloads
  • Gift cards
  • Health and personal care items

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Processing: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].

• Partial Refunds: In some cases, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Your Email Address] and send your item to: [Your Return Address].

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: [primegadget365@gmail.com]
Phone: [+88 01822 147514]
Address: [shop no-307, khulshi town center (2nd Fllor) Chittagong]